Privacy Policy

Planets by Sundeep Kochar (OPC) Pvt Ltd

Last updated: 5th August 2026

1. Introduction

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over it.

This website, sundeepkochar.com, is owned and operated by Planets by Sundeep Kochar (OPC) Pvt Ltd, a One Person Company incorporated in India with its registered office at 2nd Floor, Spaces, Inspire Hub, Adani Western Heights, 2030, JP Road, Four Bungalows, Andheri West, Mumbai, Maharashtra 400053.

In this Policy, "we", "us" and "our" refer to Planets by Sundeep Kochar (OPC) Pvt Ltd. "You" refers to any person who visits this website, contacts us, or books a consultation.

For the purposes of the Digital Personal Data Protection Act, 2023, we act as a Data Fiduciary in respect of your personal data, and you are the Data Principal.

This Policy should be read alongside our Terms and Conditions and Refund and Return Policy.

2. What Information We Collect

2.1 Information you give us when you book a consultation

To conduct a consultation we need:

For consultations that include palmistry or face reading conducted remotely, we also ask for:

Palm images and facial images may constitute biometric information under Indian law. We treat them accordingly — see section 5.

2.2 Information arising during a consultation

During a consultation you may tell us about your career, your marriage or relationships, your family, your business or finances, your plans to move abroad, or other personal circumstances.

We treat everything discussed in a consultation as confidential. See section 6.

2.3 Payment information

Payments are processed by third-party payment providers — Razorpay for domestic payments and PayPal or card processors for international payments. We do not receive or store your complete card details. We receive only a transaction reference, the amount, and confirmation that payment succeeded, together with any name or email address the provider passes to us for invoicing.

2.4 Information about a third party that you provide

For kundli matching, or where you consult us about another person, you may give us the birth details and photographs of someone else — a prospective spouse, a partner, a child or another family member.

We rely on you having the authority or consent to provide that information. We hold and use it only for the purpose of the consultation you have booked, and we treat it with the same confidentiality as your own.

2.5 Information you give us through the website or messaging

If you contact us through the website, by email, or on WhatsApp, we receive whatever you choose to send, including your WhatsApp display name and telephone number.

2.6 Information collected automatically

When you visit this website we collect, through cookies and similar technologies:

See section 8 on cookies.

2.7 What we do not collect

3. Why We Use Your Information

Purpose What we use Lawful basis Conducting your consultation Birth details, photographs, your questions Performance of our contract with you; your consent Confirming and scheduling your booking Name, phone, email Performance of our contract Processing payment and issuing receipts Name, email, transaction reference Performance of our contract Meeting tax, GST and accounting obligations Name, transaction records Legal obligation Responding to your enquiry Whatever you send us Your request Handling a refund, reschedule or dispute Booking and payment records Performance of our contract; legal claims Understanding how the website is used Usage data, cookies Our legitimate interests; your consent for non-essential cookies Sending you information about our services, if you have asked to receive it Name, email Your consent

We do not use your birth details, your photographs, or anything discussed in a consultation for marketing, advertising, profiling, or to train any artificial intelligence or machine learning system.

4. Who We Share Your Information With

We share personal information only as set out below.

4.1 Service providers who help us operate

Provider Purpose Data involved Vercel Website hosting Usage data, IP address Prismic Content management Website content only; no client data Razorpay Domestic payment processing Name, email, payment details PayPal and card processors International payment processing Name, email, payment details Google Analytics Website analytics Usage data, IP address (see section 8) Meta (Facebook) Advertising measurement pixel Usage data, IP address (see section 8) WhatsApp (Meta) Booking enquiries and consultations Whatever is exchanged in the conversation Zoom, Google Meet or similar Video consultations, where used Connection data; the platform's own terms apply Accountants and auditors Statutory compliance Transaction records

Each provider is permitted to use the information only for the purpose we have engaged them for.

A note on WhatsApp and video platforms. Where you choose to communicate with us on WhatsApp, or attend a consultation on a third-party video platform, that platform handles the data according to its own privacy policy, over which we have no control. If you would prefer not to use a particular platform, tell us when you book and we will arrange an alternative.

4.2 When the law requires it

We may disclose information where we are required to do so by law, by a court, or by a competent authority, or where disclosure is necessary to establish, exercise or defend a legal claim.

4.3 What we do not do

5. Birth Details and Photographs — How We Handle Them

Because these are the most sensitive categories of information we hold, they are treated separately.

Birth details (date, time and place of birth) are used solely to cast and analyse your horoscope. They are retained with your consultation record and are not used for any other purpose.

Palm and facial photographs are used solely to conduct palmistry and face reading for the consultation you have booked. They are:

If you would prefer your photographs to be deleted immediately after your consultation, tell us and we will do so.

6. Confidentiality of Consultations

The content of every consultation is confidential. We do not disclose your identity, or anything you have discussed with us, to any third party.

We do not publish or confirm the identity of any client. Where a testimonial appears on our website or elsewhere, it is published only with that client's consent and to the extent that consent permits.

The only exceptions are where disclosure is required by law or by a competent authority, or is necessary to establish, exercise or defend a legal claim.

7. How Long We Keep Your Information

Information Retention period Booking and consultation records [3] years, then reviewed Birth details Retained with the consultation record Palm and facial photographs [12] months, or deleted earlier on request Payment and invoice records [8] years, as required by Indian tax and company law Email and WhatsApp correspondence [2] years Website usage data and analytics [26] months Marketing consent records Until you withdraw consent, then a record of withdrawal

Where we are legally obliged to retain information — for tax, GST or company law purposes — we do so for the required period even if you ask us to delete it, and we will tell you if this applies.

8. Cookies and Tracking

8.1 What we use

Essential cookies are necessary for the website to function. These cannot be disabled without affecting the site.

Analytics cookies — Google Analytics — help us understand how visitors use the site: which pages are read, how people arrive, and where they leave. This is aggregated and used to improve the website.

Advertising and measurement — a Meta (Facebook) pixel is present on this website. It records that a visit occurred and may be used for advertising measurement and audience building on Meta platforms. Meta processes that data under its own privacy policy.

8.2 Your choices

You can refuse or delete cookies through your browser settings. Most browsers allow you to block cookies entirely, block third-party cookies only, or delete existing cookies. Blocking essential cookies may prevent parts of this website from working.

You can opt out of Google Analytics using Google's browser add-on, and you can manage Meta's advertising preferences in your Meta account settings.

We do not use cookies to record anything about your consultation, your birth details or your photographs.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

To exercise any of these rights, contact our Grievance Officer (section 12). We will acknowledge your request within [7] working days and respond within [30] days. We may need to verify your identity before acting on a request.

If you are not satisfied with our response, you may complain to the Data Protection Board of India.

10. Children

This website and our services are intended for adults. You must be at least 18 to book a consultation or transact with us.

We do not knowingly collect personal information from anyone under 18. Where a consultation concerns a person under 18 — for example a parent consulting about a child's education — the booking must be made by that child's parent or legal guardian, with their consent, and the parent or guardian must be present or participating.

If you believe a person under 18 has provided us with personal information without parental consent, please contact us and we will delete it.

We do not undertake tracking, behavioural monitoring or targeted advertising directed at children.

11. Security, Transfers and Breaches

11.1 Security

We take reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), restricted access to consultation records, and use of established payment providers who handle card data.

No method of transmission or storage over the internet is entirely secure, and we cannot guarantee absolute security. Please do not send us financial account credentials, passwords, or identity documents unless we specifically ask.

11.2 International transfers

Some of our service providers — hosting, analytics, payment and messaging — process data on servers outside India. Where information is transferred outside India, we take reasonable steps to ensure it remains protected in accordance with this Policy and applicable law.

11.3 If something goes wrong

In the event of a personal data breach affecting your information, we will notify you and the Data Protection Board of India as required by law, and tell you what has happened and what we are doing about it.

12. Grievance Officer and Contact

For any question, request or complaint about your personal information:

Grievance Officer Planets by Sundeep Kochar (OPC) Pvt Ltd 2nd Floor, Spaces, Inspire Hub, Adani Western Heights, 2030, JP Road, Four Bungalows, Andheri West, Mumbai, Maharashtra 400053, India

Email: [privacy@sundeepkochar.com] Telephone: +91 99710 08899

We aim to acknowledge within [7] working days and resolve within [30] days.

13. Third-Party Websites

This website links to other sites, including publications that carry Sundeep Kochar's horoscope columns and his social media profiles. We do not control those sites and are not responsible for their content or privacy practices. Please read their own policies.

14. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Where a change materially affects how we use your information, we will take reasonable steps to bring it to your attention.