Cancellation, Rescheduling & Refund Policy | Sundeep Kochar
Cancellation, Rescheduling and Refund Policy
Planets by Sundeep Kochar (OPC) Pvt Ltd
Last updated: 5 August 2026
1. Scope
This policy applies to all consultations booked with Planets by Sundeep Kochar (OPC) Pvt Ltd through sundeepkochar.com, WhatsApp, telephone, email or directly through our Mumbai office.
It applies to payments made through Razorpay, UPI, bank transfer, PayPal, debit card, credit card or any other payment method accepted by us.
By confirming a booking and making payment, you acknowledge that you have read and accepted this policy together with our Terms and Conditions.
2. Nature of the Service
Consultations are personalised, time-bound professional services conducted directly by Sundeep Kochar.
They are not physical goods, digital products or subscription services. Therefore, the concept of returning a product does not apply.
Each confirmed appointment reserves a specific period exclusively for the client. Once a consultation has commenced or been completed, it cannot be returned or refunded, except where the service could not be delivered for reasons attributable to us.
3. Cancellation by the Client
All cancellation requests must be submitted in writing by email to contact@sundeepkochar.com or through WhatsApp at +91 99710 08899.
Refund eligibility will be determined according to the time at which the written cancellation request is received.
Notice before the scheduled consultationCancellation entitlementSeven days or moreFull refund, less any non-recoverable payment-processing chargesBetween 48 hours and seven days 50% refund or full booking credit valid for 90 daysLess than 48 hoursNo refund or booking credit
Where eligible, the client may choose between the applicable refund and booking-credit options.
Booking credits:
- Are valid for 90 days from the original consultation date
- May be used only by the original client
- Are non-transferable
- Cannot be exchanged for cash
- May be applied only once
Cancellation deadlines are calculated according to India Standard Time, unless otherwise stated in the booking confirmation.
4. Rescheduling
One complimentary rescheduling request is permitted where written notice is received at least 48 hours before the scheduled consultation.
The rescheduled consultation must be completed within 60 days of the original appointment date.
A fresh booking and payment may be required where:
- Less than 48 hours’ notice is provided
- The client requests more than one reschedule
- The rescheduled consultation is not completed within 60 days
- The client does not attend the rescheduled appointment
Exceptional circumstances may be considered at our discretion, but approval is not guaranteed.
5. Cancellation or Postponement by Us
In the unlikely event that we are unable to conduct a confirmed consultation, the client may choose either:
- Rescheduling the consultation at a mutually convenient time without any additional charge; or
- Receiving a full refund of the amount paid
Where the cancellation arises from our side and the client chooses a refund, no payment-processing charge will be deducted from the amount paid by the client.
6. Refunds After a Consultation
No refund will be available once a consultation has commenced or been completed.
Consultations provide interpretive and professional guidance based on Vedic Astrology, Palmistry and Face Reading. The consultation fee is charged for Sundeep Kochar’s professional time, experience, preparation and analysis. It is not a payment for a guaranteed result or outcome.
Refunds will therefore not be available merely because:
- The client disagrees with any guidance or interpretation
- An anticipated event does not occur or occurs differently
- A decision taken by the client does not produce the expected result
- The client’s personal circumstances subsequently change
- The client expected a different conclusion, prediction or interpretation
Astrological guidance is intended to support personal decision-making. It is not a substitute for qualified medical, psychological, legal, financial or other regulated professional advice.
7. No-Shows and Late Arrivals
No-show
Where a client does not attend a confirmed consultation and has provided no prior notice, the full consultation fee will be retained. No refund, credit or complimentary rescheduling will be available.
Grace period
A grace period of up to 15 minutes may be allowed.
Where the client cannot be contacted or does not join within 15 minutes of the scheduled start time, and no prior communication has been received, the consultation may be treated as a no-show.
Late arrival
Consultations begin and end at the confirmed time. Time lost because of a client’s late arrival may not be extended, made up or refunded, as subsequent appointments may be affected.
8. Technical Difficulties During Online Consultations
Clients are responsible for arranging:
- A stable internet or telephone connection
- A functioning device
- Access to the agreed communication platform
- A quiet and private environment
Where a consultation is materially interrupted by a technical failure on our side, the unused portion of the consultation will be rescheduled at no additional cost. Where rescheduling is not reasonably possible, an appropriate refund may be offered for the undelivered portion.
Technical difficulties caused by the client’s internet connection, device, platform access or surroundings do not ordinarily qualify for a refund or extension. Reasonable efforts will nevertheless be made to complete the consultation wherever possible.
9. Information Required for the Consultation
Clients must provide accurate:
- Date of birth
- Time of birth
- Place of birth
- Clear photographs of both palms
- A clear face photograph, where requested
The required information should be provided at least 24 hours before the consultation, unless a different timeframe has been agreed by the booking team.
Where the required information is incomplete, unclear or not provided on time, we may postpone the consultation.
Failure to provide the required information does not automatically create an entitlement to a refund. One rescheduling opportunity may be provided, subject to this policy.
10. International Payments
International consultations may be charged in US dollars or another currency communicated at the time of booking.
Where an international refund is approved:
- It will be issued to the original payment method
- It will ordinarily be processed in the original transaction currency
- Non-recoverable payment-processing charges may be deducted where the cancellation originated from the client
- Foreign-exchange rates applied by banks, card issuers or payment providers may differ from those applicable on the original payment date
- We are not responsible for currency-conversion differences or charges imposed by the client’s bank, card issuer or payment provider
11. Taxes and Credit Notes
Consultation fees, applicable taxes, invoices and credit notes will be handled in accordance with Indian tax law and the tax treatment applicable to the particular transaction.
Where a refund is approved, any applicable tax adjustment or credit note will be processed as required by law.
12. Duplicate or Unsuccessful Payments
Where:
- The same booking has been charged more than once
- Payment has been debited but no booking has been confirmed
- A verified technical error has resulted in an excess payment
The client should contact us with the payment receipt and transaction reference.
Verified duplicate or unsuccessful-booking payments will be refunded in full. We will ordinarily initiate the refund within seven business days after verification.
13. Payment-Processing Charges
Payment gateways and financial institutions may retain transaction charges even when a payment is refunded.
Except where the refund results from:
- Cancellation by us
- A duplicate payment
- An unsuccessful booking
- A payment-processing error attributable to us
Any documented and non-recoverable payment-processing charges may be deducted from the refund.
No additional administrative or cancellation charge will be deducted beyond the terms expressly stated in this policy.
14. How to Request a Cancellation or Refund
Send the following information to contact@sundeepkochar.com or through WhatsApp at +91 99710 08899:
- Full name used for the booking
- Scheduled consultation date and time
- Payment method
- Transaction reference or receipt
- Reason for the cancellation or refund request
Requests will ordinarily be acknowledged within two business days. Additional information may be requested where required to verify the booking or payment.
15. Refund Method and Processing
Approved refunds will be issued only:
- To the original payment method
- To the account or payment instrument from which payment was received
- In accordance with applicable payment-provider requirements
Refunds will not be issued in cash, to unrelated third-party accounts or through an alternative payment method merely at the client’s request.
We will ordinarily initiate an approved refund within seven business days. The time taken for the amount to reflect after initiation depends on the bank, card issuer or payment provider and is outside our direct control.
16. Payment Disputes and Chargebacks
Clients are encouraged to contact us before initiating a chargeback or payment dispute so that the matter can be reviewed and resolved directly.
Where a payment dispute is raised, we may provide the payment provider or financial institution with relevant records, including:
- Booking confirmation
- Payment receipt
- Attendance or call records
- Applicable cancellation terms
- Relevant written communications
Nothing in this section restricts any non-waivable rights available to a consumer under applicable law.
17. Consumer Grievances
Questions or complaints concerning a booking, cancellation or refund may be sent to:
Email: contact@sundeepkochar.com
Phone/WhatsApp: +91 99710 08899
Complaints will be acknowledged within 48 hours and we will endeavour to resolve them within 30 days, subject to the nature and complexity of the matter.
18. Statutory Consumer Rights
Nothing in this policy is intended to exclude, restrict or override any consumer right or remedy that cannot lawfully be excluded under the Consumer Protection Act, 2019 or any other applicable law.
Where any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
19. Changes to This Policy
We may revise this policy from time to time to reflect changes in our services, booking procedures, payment methods or applicable law.
The version published on the website on the date of the client’s payment will govern that booking.
20. Contact Details
Planets by Sundeep Kochar (OPC) Pvt Ltd
2nd Floor, Spaces, Inspire Hub
Adani Western Heights, 2030, J.P. Road
Four Bungalows, Andheri West
Mumbai, Maharashtra 400053, India
Email: contact@sundeepkochar.com
Phone/WhatsApp: +91 99710 08899